Mutual Electric ("Mutual Electric," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request a quote for EV charger installation or other electrical services, how we use that information, and the choices you have.
By using this website or submitting a request through our contact form, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide
When you request an estimate, call us, text us, or email us, you may provide:
- Your name
- Phone number
- Email address
- Service address and ZIP code
- Details about your vehicle, electrical panel, and the work you need
- Any other information you choose to share in messages or form fields
Information collected automatically
When you visit our website, our hosting provider and form provider may automatically collect limited technical information such as IP address, browser type, device type, referring page, and pages viewed. This information is used to keep the site running, prevent abuse, and understand how visitors find us.
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiry and provide a quote
- Schedule, confirm, and complete your installation or service appointment
- Follow up about your project, invoice, or warranty
- Send service-related updates, reminders, and occasional promotional offers
- Improve our website, services, and customer experience
- Comply with applicable laws and enforce our terms
3. Calls, Texts & SMS Consent
When you submit our contact form or provide your phone number, you consent to be contacted by Mutual Electric by phone call, SMS/text message, or email regarding your request. Message and data rates may apply. Message frequency varies.
You can opt out of text messages at any time by replying STOP. You can opt out of marketing emails by using the unsubscribe link in any email. Opting out of marketing does not affect service-related communications needed to complete your project.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers that help us operate — for example, our website and form-handling platform, email and SMS delivery tools, scheduling software, and payment processors. These providers are only permitted to use your information to perform services for us.
- Professionals and subcontractors who help complete your installation or inspection, only to the extent needed to perform the work.
- Legal and safety reasons — when we believe in good faith that disclosure is required by law, court order, or to protect the rights, property, or safety of Mutual Electric, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, consistent with this Privacy Policy.
5. Cookies & Similar Technologies
Our website and embedded contact form may use cookies or similar technologies to remember your preferences, keep the form working correctly, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
6. Data Retention
We keep your information for as long as needed to provide our services, respond to inquiries, maintain business records, meet tax and regulatory obligations, and resolve disputes. When it is no longer needed, we delete or anonymize it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is 100% secure, but we work to protect your information and continually review our practices.
8. Your Rights & Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing calls, texts, or emails
To make a request, contact us using the details in the "Contact Us" section below. We may need to verify your identity before acting on the request.
9. Children's Privacy
Our services are directed to adult property owners and decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our website may contain links to third-party sites (for example, maps, review platforms, or manufacturer pages). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Material changes will be clearly communicated on this page. Your continued use of the website or our services after an update means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Mutual Electric
8112 198th Ave Ct E, Bonney Lake, WA 98391
Phone: (360) 443-5430
Email: admin@mutualelectricnw.com